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Terms & Conditions

  • When you book you are hiring the pool for a fun swim, please be aware that you are hiring the pool for yourself and your dogs, and there will NOT be a hydrotherapist/lifeguard on duty with you.

  • All dogs over the age of 4 months are welcome; however please ensure that they are fully vaccinated. We also encourage owners to have pet health insurance.

  • Owners swim with their dogs at their own risk. Please be aware that access into the pool for humans is via a swimming pool ladder.

  • Children over the age of 11 are welcome to join but must be able swim and stand in 1.1m of water, and they must be accompanied by an adult in the water.

  • Sessions are fun swims where you and your dog can splash and play, a vet consent form is not required, however if you have any concerns about your dogs health please consult your vet before booking. 

  • Whilst every care is taken to ensure the safety of dogs attending sessions, all dogs are still the full responsibility of the owner.  Please ensure they are kept on lead at all times unless on the splash deck or in the pool.

  • We have a limit of 3 dogs per session.  Larger dogs especially may have to take turns on the splash deck to prevent overcrowding on the ramp into the water - this will make the sessions much more enjoyable though!

  • Due to water intoxication, we encourage owners who use the pool to bring floating toys ONLY, and to ensure all dogs have time to get out of the pool to relax. To find out more about this click here

  • Paws In The Pool reserves the right to use photos and video footage taken during sessions or on the premises.

  • Please do not feed your dog for at least 2 hours prior to the swim session and ensure they have been to the toilet before arrival.  We encourage you to arrive 10 minutes early so you can walk your dog in the designated area. 

  • Toilet incidents in the pool are rare but do happen from time to time - These can lead to the pool having to close for up to 12 hours.  Bookings will be contacted as early as possible to rearrange their session if this should happen.

  • Any fouling on site must be cleaned up by the owner (please ask if you need a bag).

  • Dogs must be relatively clean when attending swim sessions.

  • Paws In The Pool reserves the right to refuse entrance to sessions to any dog (and human).

  • When visiting, all persons are to be aware that there are some uneven surfaces and are strongly advised to wear sensible shoes with non-slip soles if possible as the floor can become very wet during swimming sessions.

  • Paws In The Pool cannot be held responsible for any loss or injury to any person dog or personal property whilst on the premises.

  • Vehicles and contents are parked at owner’s own risk.  

  • Cancellations made less than 48 hours in advance will be charged full fee

  • Any late arrivals will lose time out of their appointment.  If you are more than 10 minutes late then the appointment will be cancelled.

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